Refund Policy

1. Scope

This Refund Policy applies to paid digital services provided and operated directly by WealthAI Limited (“we,” “us,” or “our”). Services purchased through a third-party platform or another channel are addressed in Section 6.

This policy should be read together with the Terms of Service and the prices, periods, entitlements, and special terms clearly presented at purchase.

2. Purchase Types and Activation

Paid arrangements may include auto-renewing subscriptions, one-time purchases, trials, promotional periods, or other arrangements described at purchase. The checkout page, order, or written quote states the amount, currency, taxes, entitlements, and duration that apply.

Digital entitlements usually activate when payment is confirmed or a trial begins. A one-time purchase does not renew automatically; a subscription renews only where auto-renewal is clearly disclosed at purchase.

3. Trials, Renewals, and Cancellation

If a trial or promotional period is offered, the relevant page will state eligibility, duration, payment-method requirements, when paid billing begins, and how to cancel. To avoid a charge after a trial, you must cancel before the deadline shown with the offer.

You may cancel auto-renewal through the subscription-management methods available in your account or by contacting support@wildbullai.com. Unless stated otherwise at purchase, cancellation takes effect at the end of the current paid period, and your entitlements remain available until then.

Cancellation stops future renewals and does not automatically reverse a completed payment. If our billing error causes an improper charge after a valid cancellation, you may request review under Section 5.

4. Refund Principles and Exceptions

Because paid digital entitlements usually activate shortly after purchase, fees paid are generally non-refundable unless the purchase page states otherwise, we agree otherwise, or mandatory rules require a refund. A change of mind, non-use or limited use, or cancellation partway through a billing period will not normally qualify for a refund.

We will review refund requests involving the following circumstances:

• A duplicate charge for the same purchase caused by a system or billing error;
• A charge amount, billing period, or cancellation status that clearly differs from the order record because of our error;
• The relevant entitlements were not activated after payment and we could not resolve the issue within a reasonable time;
• A material and sustained unavailability of the principal paid functionality during the paid period for reasons within our control;
• A non-excludable refund or cancellation right under mandatory rules;
• Other requests that we decide to accept based on the circumstances of the individual case.

5. Requests and Processing

To request a refund, email support@wildbullai.com with your registered email address, charge date and amount, order or transaction reference, and a brief explanation. We will request additional information only where reasonably necessary to verify the request.

After receiving sufficient information, we will review the request within a reasonable time and tell you whether a full refund, partial refund, or no refund is approved. Each request is assessed on its own circumstances, and one approval does not guarantee the same result for a later request.

Approved amounts are generally returned to the original payment method. The relevant payment institutions determine when funds become available. If the original method cannot receive a refund, we will explain the available alternative.

6. Third-Party Purchases and Payment Disputes

For services purchased through an app store, reseller, or other third-party platform, that platform handles cancellations, refunds, and payment disputes under its own rules. Unless the platform states otherwise, we cannot issue a refund on its behalf.

If you believe a charge is incorrect, we recommend contacting us first where practicable so that we can review the order and try to resolve the issue. If a payment dispute is formally raised through a payment institution, we may respond with necessary records concerning the transaction, delivery of entitlements, and related communications.

7. Policy Updates and Contact

We may update this policy as our services and payment arrangements change. The updated version will be posted on this page with a revised “Last updated” date. Updates that materially affect refund rights will generally apply to purchases or renewals occurring after the update takes effect.

For refund or billing questions, contact support@wildbullai.com.